Evaluating ERP Success Factors: Vendor's Perspective

In the last decade, Enterprise Resource Planning (ERP) systems have been the most important technology adopted by organisations around the world. Successful implementation of these systems depends on many stakeholders, all of whom make a substantial contribution to the project. ERP success also depends on organisational, technological and environmental factors. However, to date, most of the ERP success studies have been focused on improvements and success factors from the consumers’ perspective. Since the vendors play a very important role in ERP implementation success, and are required to abide by stringent contract agreements and SLAs, this paper presents an exploratory study on ERP success factors from the vendors’ perspectives. It includes a review of literature on ERP systems success factors, findings of research accomplished via interviews with people involved in ERP implementations from a consulting organisation, analysis of findings, success factors identified from this research and issues for further research.